Refund Policy

Last updated: November 2025

At Bilgesam LLC, we want you to be completely satisfied with our products and services. This Refund Policy outlines the conditions under which we offer refunds.

1. Digital Products and Services

Subscription Services

You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
No prorated refunds for partial months
Annual subscriptions may be eligible for prorated refunds within 30 days

One-Time Purchases

Digital products are non-refundable once delivered
Refund requests must be made within 14 days of purchase
Refunds may be granted if the product is defective or not as described

2. Subscription Services

For recurring subscription services:

You may cancel your subscription at any time through your account settings
Cancellations take effect at the end of the current billing period
No refunds are provided for partial subscription periods
Unused credits expire according to your subscription tier terms

3. Eligibility for Refunds

Refunds may be granted in the following cases:

Technical issues preventing access to purchased products
Duplicate charges
Significant discrepancy between advertised and delivered features
Service outages exceeding 48 consecutive hours

4. Non-Refundable Items

The following are not eligible for refunds:

Consumed credits or tokens
Completed custom work approved by the client
Third-party services or licenses purchased on your behalf
Purchases made more than 30 days ago

5. How to Request a Refund

To request a refund:

Email us at bilgesamllc@gmail.com
Include your order number and reason for the refund
Provide any relevant documentation or screenshots
We will respond within 3-5 business days

6. Processing Time

Approved refunds are processed within 5-10 business days
Refunds are issued to the original payment method
Bank processing times may vary

7. Contact Us

If you have questions about this Refund Policy:

Email: bilgesamllc@gmail.com
Address: Bilgesam LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States